I'm Michael Smith, a warehouse operations leader with experience across manufacturing and warehousing.
I've spent my career dealing with the real-world problems that affect execution: process breakdowns, inventory issues, staffing and productivity challenges, inconsistent standards and the day-to-day decisions that determine whether an operation runs well.
Open Book Operations was created to bring that practical experience to companies that need help understanding an operational problem and deciding what to do next.
The approach is straightforward: find the problem, understand what's causing it, prioritize what needs to change and build a practical plan to improve execution.